CASE STUDY
The Instant Edge: NetRemit’s Secure Notifications Redefining MTO’s Cross-border Transactions
Client Background
A leading UK-based Money Transfer Operator was burdened by a legacy system that lacked transparency and security. Their outdated SMS infrastructure failed to provide real-time updates, directly contradicting FCA consumer duty and G20 transparency recommendations. This led to eroded customer trust and operational inefficiencies. They turned to Macro Global for assistance to modernise their cross-border operations and enhance their operational excellence.
Challenges Faced
- Operational & Security: Lack of MFA, inadequate compliance, cumbersome onboarding, manual fraud detection, limited transaction visibility, and ineffective customer engagement.
- Integration & Technical: Separate API calls for delivery reports, sender ID configuration issues, lack of country-limit access control, Zapier setup inconsistencies, tedious 2FA, heavy UXI, and difficult log retrieval.
- SMS Delivery: Intermittent delivery failures, message latency, and failures during peak usage.
- Message Functionality: Limited personalisation options.
Solutions Implemented
Macro Global implemented NetRemit, a cross-border payment suite with integrated SMS API. It helped to improve the MTO’s operations with the following offerings:
- Comprehensive Admin Centre for business rules and compliance.
- Secure SMS APIs for OTP, 2FA, and real-time notifications.
- Global database integration for accurate AML/KYC.
- Secure login/registration with SMS OTP.
- Selfie/liveliness checks and AML/KYC updates via SMS.
- Fraud detection alerts.
- Beneficiary management with 2FA.
- Payment initiation confirmations via SMS.
- Real-time payment tracking updates.
- Targeted marketing and offers via SMS.
- Proactive compliance updates.
- Platform outage/update notifications.
- Personalised SMS communications.
Results Obtained
- Fortified security with OTP and 2FA, reducing fraud.
- Streamlined onboarding and improved customer experience with real-time updates.
- Enhanced compliance with automated alerts and simplified KYC/AML checks.
- Improved transparency and operational efficiency with real-time transaction tracking and reduced manual intervention.
- Increased customer engagement through personalised SMS notifications and targeted marketing.
