CASE STUDY
UK Bank’s Seamless Branch Bifurcation: Online Banking Interface Segregation for a Unified Experience – Finastra Equation Case Study
From streamlining data migration to maintaining customer trust, learn how ZetaRP navigated the complexities of online banking segregation during a UK bank branch split-up.
Client Overview
A prominent UK-based bank faced the critical decision to split one of its branches into two distinct entities in response to the changing economic landscape and the complexities surrounding Brexit. This bank is dedicated to innovation, customer service, and serves a diverse customer base across various socio-economic segments.Challenges Faced
- Interface reconfiguration to maintain a unified Finastra Equation core banking system for both branches.
- The solution required meticulous subsystem configuration to prevent overlap and optimize branch-specific functionalities.
- To ensure a smooth transition, data segregation, and optimal functionality for each branch during library restructuring, program modifications, and subsystem configuration.
Solutions Implemented
- Dedicated libraries were created for each branch to accurately separate and migrate data, ensuring seamless integration.
- Employed monitoring tools and processes to track system activities and identify issues.
- New subsystems were designed to empower each branch.
Results Obtained
- Achieved significant cost savings in licensing, maintenance, and infrastructure.
- Brought dual Internet banking solutions under a single Finastra Equation core banking system.
- Granted autonomy to branches for custom configurations, validations, and rules.
- Promoted brand consistency and heightened customer satisfaction.
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