Macro Global’s SCV Approach and Implementation

The notion of a single customer view is not new, but the current environment has made it necessary for financial institutions and financial control organisations such as the FCA and PRA to demand that the single customer view becomes a reality within a certain timeframe.

It is evident that UK firms recognise the importance of an authoritative Single Customer View if they are to flourish and strive in today’s demanding and dynamic market conditions, but reaching the goal has not been easy.

The capacity to identify all of a customer’s accounts and goods by classifying, segregating, and consolidating their exposure to arrive at the compensation limit is the foundation of a single customer view. By establishing their entitlement for reimbursement under tight regulatory constraints, each client must be recognised as a person rather than a series of disconnected accounts.

In this business case, we will highlight the stellar SCV implementation process of “SCV Forza – FSCS SCV Automation Platform,” how it was accomplished, how it benefited our customer, and how we helped them meet regulatory requirements through improved service and support.